Customer Support, Refund & Return Policy

Customer Support Policy
Ardent GSI Systems™ is committed to providing clear and timely support to all clients.

Support Channels: All client communication and support requests must be submitted through our official support On  Discord or SKOOL Thur VA/CSM  
Response Times: We aim to respond to all inquiries within 1–2 business days. Urgent technical issues (e.g., CRM access, billing errors) will be prioritized.
Availability: Support is provided Monday to Friday, 9:00 AM – 6:00 PM EST, excluding Canadian public holidays.
Scope of Support: Assistance includes access, billing inquiries, system troubleshooting, and clarification of contracted deliverables. Custom consulting or additional build requests fall under separate agreements and are not included in standard support.
Escalation: If an issue cannot be resolved via standard support, it will be escalated directly to the founder (Adam Gould) or the appropriate technical team member.
Refund and Return Policy
Effective Date: August 22, 2025
 Company: Ardent GSI Systems™, operated by Adam Gould

 
1. General Policy
All payments made to Ardent GSI Systems™ are final and non-refundable. Because our services involve:

Proprietary intellectual property (systems, SOPs, dashboards, and curriculum)

SaaS-based access to licensed platforms (PowerPipeline™, SmartSetter, Pulse OS, CloserCommand™, VA Academy, CoachStack™)

Custom consulting, coaching, and delivery services

…we cannot offer returns, exchanges, or pro-rated refunds once access or services have begun.

 
2. Early Termination
If the Client chooses to terminate services early, all remaining contract payments are still due in full. Ardent does not issue refunds for unused portions of service agreements or early cancellations.

 
3. Licensing & SaaS Continuation
At the end of a service term, Clients may elect to continue access to licensed systems on a recurring monthly basis (see Appendix C of the MSA). No refunds or credits are provided for partial months or unused access once a licensing period begins.

 
4. Chargebacks & Disputes
All sales are final. No chargebacks, disputes, or reversals may be initiated through payment processors or banks.

Any attempt to reverse payment will be treated as a material breach of contract and may trigger immediate legal action and enforcement of the full balance owed, plus recovery costs.

 
5. Upfront Payments
If a Client elects to pay a discounted upfront amount for a long-term package, no refunds or partial credits will be issued under any circumstances.

 
6. Exceptional Circumstances
In rare cases (such as billing errors), Ardent may issue adjustments or credits at its sole discretion. Such exceptions must be confirmed in writing by Adam Gould.

 
7. Governing Law
This policy is governed by the laws of Ontario, Canada, and is enforceable under the Client’s signed Master Services Agreement (MSA) and Terms of Service (TOS).